Briefly, if a refund has been determined necessary (ie Out of Stock refund), we will issue a refund within 5-7 business days after notification of refund.
This is approximately how long it takes our bank to communicate with your bank, system wise.
Many PayPal transactions, once refunded, are immediate. However, deposit times can vary from one banking institution to the next. Most banks posting times are 12am and 12pm as well as 6pm. It can take anywhere from 3-30 banking days not including holidays and weekends for your money to be applied back to your account. Each bank is different in processing methods and timeframes. We have seen some banks apply refunds in as little as 3 business days and some credit card companies can take up to 30 days from the date we reversed the transaction. Please contact your bank after 7 business days to ensure your refund has not been placed on hold for processing or even just to check that it is there but may be noted as a pending transaction. All custom and handmade items have a no refund or return policy, as these items are made specifically according to your little one's measurements and are difficult to resell.
If there is a major issue or concern with your order, please feel free to contact us via email at [email protected], and let us serve your needs initially.
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